Shipping Policy

Shipping Policy

At QuestElectronic, we aim to provide a seamless shopping experience from purchase to delivery. Please review our shipping policy for details on how we handle orders, shipping methods, and related charges.

Order Processing Time:

  • Orders are typically processed within 1-2 business days (excluding weekends and holidays) from the time they are placed.
  • Once your order is processed, you will receive a confirmation email with tracking information for your shipment.

Shipping Methods & Delivery Times:

We offer various shipping methods to meet your needs. The following are general delivery times, which may vary depending on the destination:

  • Standard Shipping: 5-7 business days
  • Expedited Shipping: 2-4 business days
  • Express Shipping: 1-2 business days

Note: Shipping times are estimates and may be affected by factors such as weather, holidays, or external carrier delays.

Shipping Costs:

Shipping costs are calculated at checkout based on the shipping method and the destination of your order.

  • Free Shipping on orders over $50 within the United States.
  • International shipping costs will vary depending on the destination. The shipping cost will be calculated at checkout.

International Shipping:

  • Yes, we do offer international shipping to various countries.
  • Please note that customs fees, duties, and taxes may apply upon arrival in your country and are the responsibility of the customer.
  • International delivery times may vary, generally ranging from 7-21 business days depending on the location.

Tracking Your Order:

Once your order is shipped, you will receive a tracking number via email so you can monitor your shipment's progress. You can use the tracking number to check the status of your delivery on the carrier's website.

Address Accuracy:

Please ensure that your shipping address is correct before completing your purchase. We are not responsible for any delays or lost packages due to incorrect or incomplete shipping information.

Lost or Damaged Items:

  • If your order is lost or damaged during transit, please contact us immediately at support@questelectronic.com. We will work with the carrier to resolve the issue.
  • In the case of damaged items, please retain all packaging material and take photos of the damage for our records.

Returns & Exchanges:

For more information about returns and exchanges, please refer to our Return Policy.

Thank you for shopping with QuestElectronic! We are dedicated to getting your products to you as quickly and safely as possible.